Where does Moon Light Distributions ship to?

Moon Light Distributions ships free to all 27 EU member states including Netherlands, Belgium, Germany, France, Italy, Spain, Poland, Sweden, Denmark, Finland, Ireland, Portugal, Austria, Czech Republic, Hungary, Romania, Bulgaria, Croatia, Slovakia, Slovenia, Estonia, Latvia, Lithuania, Luxembourg, Malta, Cyprus and Greece. All orders shipped via DHL and PostNL with full tracking.

Are prices at Moon Light Distributions inclusive of VAT?

Yes. All prices on moonlightdistributions.com are fully inclusive of VAT and free shipping. There are no hidden charges at checkout. What you see is what you pay.

What is the return policy at Moon Light Distributions?

Under EU consumer law (Directive 2011/83/EU), you have a mandatory 14-day right of withdrawal from the date of delivery. Items must be unused and in original packaging. Email info@moonlightdistributions.com with your order number to initiate a return. Refunds are processed within 14 days.

How long does delivery take at Moon Light Distributions?

Orders are processed within 1-2 business days. Estimated delivery: Netherlands 1-3 days, Belgium 2-4 days, other EU countries 3-7 business days. All orders shipped via DHL and PostNL with full tracking.

Is Moon Light Distributions a registered company?

Yes. Moon Light Distributions is a fully registered Dutch company. KvK number: 96858265. VAT: NL005054083B72. Address: Bolestein 59, 1081 CS Amsterdam, Netherlands. Registered at EUIPO and BOIP. Verified ECOM seller.

Does Moon Light Distributions offer wholesale or B2B pricing?

Yes. Moon Light Distributions is a registered wholesaler and EU distributor. For bulk orders or B2B distribution partnerships contact info@moonlightdistributions.com.

How can I track my Moon Light Distributions order?

Once dispatched you will receive a tracking email from DHL or PostNL. You can also track at moonlightdistributions.com/pages/track-your-order using your order number or tracking code.

What payment methods does Moon Light Distributions accept?

We accept Visa, Mastercard, PayPal, iDEAL (Netherlands), Bancontact (Belgium), Apple Pay and Google Pay. All payments are secured with SSL encryption.

What are my EU consumer rights when shopping at Moon Light Distributions?

As an EU consumer you are fully protected: 14-day right of withdrawal (Directive 2011/83/EU), 2-year legal guarantee on goods (Directive 2019/771), GDPR data protection, VAT-inclusive transparent pricing, and access to the EU Online Dispute Resolution platform at ec.europa.eu/consumers/odr. Moon Light Distributions complies with all applicable EU consumer protection regulations.

Is my personal data safe with Moon Light Distributions?

Yes. Moon Light Distributions is fully GDPR-compliant. We never sell your personal data. All data is stored and processed in accordance with EU data protection law. You can request access, correction, or deletion of your data by emailing info@moonlightdistributions.com.

Algemene voorwaarden

1. Terms of Service

This website is operated by Moon Light Distributions. By accessing or purchasing from our store, you agree to the following terms.

We reserve the right to refuse service, cancel orders, or limit quantities at our discretion.

All product information, pricing, and availability may change without notice.

Prices are listed in EUR and include applicable taxes where required. Payment must be completed at checkout using available payment methods.

We ship within the European Union. Delivery times are estimates and may vary depending on location and logistics partners.

We offer a 14-day return policy in accordance with EU consumer law. Items must be unused and in original packaging. Please refer to our Return Policy for full details.

We are not liable for indirect or consequential damages arising from the use of our products or website.

For questions, contact: info@moonlightdistributions.com

2. Privacy Policy (GDPR)

We respect your privacy and comply with the General Data Protection Regulation (GDPR).

We collect only necessary personal data to process orders, such as:

Name
Address
Email
Phone number

We use this data solely for:

Order processing
Shipping and delivery
Customer support

Your data is never sold or shared with third parties except:

Payment providers
Shipping carriers (e.g., DHL)

You have the right to:

Access your data
Correct your data
Request deletion of your data

To exercise your rights, contact: info@moonlightdistributions.com

3. Return & Refund Policy

We offer a 14-day return policy in accordance with EU law.

Customers may return items within 14 days of delivery without stating a reason.

To qualify:

Items must be unused
In original packaging
In resellable condition

To request a return, contact info@moonlightdistributions.com with your order number.

Refunds are processed after inspection and returned to the original payment method.

Return shipping costs are borne by the customer unless the item is faulty or incorrect.

Damaged or incorrect items must be reported within 48 hours of delivery with photo proof.

4. Shipping Policy

We ship across the European Union using trusted logistics partners.

Processing time: 1–2 business days
Delivery time: 2–5 business days (EU average)

All orders include tracking information.

Delays may occur due to customs, holidays, or courier issues.

5. Contact Information

Moon Light Distributions
Email: info@moonlightdistributions.com
Phone/WhatsApp: +31 6 16 83 38 85
Address: Bolestein 59, 1081 CS Amsterdam, Netherlands
KvK: 96858265