Where does Moon Light Distributions ship to?

Moon Light Distributions ships free to all 27 EU member states including Netherlands, Belgium, Germany, France, Italy, Spain, Poland, Sweden, Denmark, Finland, Ireland, Portugal, Austria, Czech Republic, Hungary, Romania, Bulgaria, Croatia, Slovakia, Slovenia, Estonia, Latvia, Lithuania, Luxembourg, Malta, Cyprus and Greece. All orders shipped via DHL and PostNL with full tracking.

Are prices at Moon Light Distributions inclusive of VAT?

Yes. All prices on moonlightdistributions.com are fully inclusive of VAT and free shipping. There are no hidden charges at checkout. What you see is what you pay.

What is the return policy at Moon Light Distributions?

Under EU consumer law (Directive 2011/83/EU), you have a mandatory 14-day right of withdrawal from the date of delivery. Items must be unused and in original packaging. Email info@moonlightdistributions.com with your order number to initiate a return. Refunds are processed within 14 days.

How long does delivery take at Moon Light Distributions?

Orders are processed within 1-2 business days. Estimated delivery: Netherlands 1-3 days, Belgium 2-4 days, other EU countries 3-7 business days. All orders shipped via DHL and PostNL with full tracking.

Is Moon Light Distributions a registered company?

Yes. Moon Light Distributions is a fully registered Dutch company. KvK number: 96858265. VAT: NL005231859B52. Address: Bolestein 59, 1081 CS Amsterdam, Netherlands. Registered at EUIPO and BOIP. Verified ECOM seller.

Does Moon Light Distributions offer wholesale or B2B pricing?

Yes. Moon Light Distributions is a registered wholesaler and EU distributor. For bulk orders or B2B distribution partnerships contact info@moonlightdistributions.com.

How can I track my Moon Light Distributions order?

Once dispatched you will receive a tracking email from DHL or PostNL. You can also track at moonlightdistributions.com/pages/track-your-order using your order number or tracking code.

What payment methods does Moon Light Distributions accept?

We accept Visa, Mastercard, PayPal, iDEAL (Netherlands), Bancontact (Belgium), Apple Pay and Google Pay. All payments are secured with SSL encryption.

What are my EU consumer rights when shopping at Moon Light Distributions?

As an EU consumer you are fully protected: 14-day right of withdrawal (Directive 2011/83/EU), 2-year legal guarantee on goods (Directive 2019/771), GDPR data protection, VAT-inclusive transparent pricing, and access to the EU Online Dispute Resolution platform at ec.europa.eu/consumers/odr. Moon Light Distributions complies with all applicable EU consumer protection regulations.

Is my personal data safe with Moon Light Distributions?

Yes. Moon Light Distributions is fully GDPR-compliant. We never sell your personal data. All data is stored and processed in accordance with EU data protection law. You can request access, correction, or deletion of your data by emailing info@moonlightdistributions.com.

Contact

Neem contact op

We horen graag van je! Of je nu een vraag hebt over een bestelling, een product of iets anders - ons team staat voor je klaar.

📧 E-mail

info@moonlightdistributions.com
We antwoorden binnen 1-2 werkdagen.

📦 Bestelvragen

Vermeld alsjeblieft je bestelnummer in je bericht, zodat we je snel kunnen helpen.

↩️ Retourneren

Volgens de EU-wetgeving heb je een verplicht retourrecht van 14 dagen. E-mail ons je bestelnummer en we begeleiden je erdoorheen — zonder vragen.

🚚 Verzending

Nederland & België: Gratis verzending bij bestellingen boven €50 via DHL & PostNL
Overige EU-landen: €6 verzendkosten bij het afrekenen
Alle prijzen zijn inclusief belastingen — geen verborgen kosten voor NL & BE