Where does Moon Light Distributions ship to?

Moon Light Distributions ships free to all 27 EU member states including Netherlands, Belgium, Germany, France, Italy, Spain, Poland, Sweden, Denmark, Finland, Ireland, Portugal, Austria, Czech Republic, Hungary, Romania, Bulgaria, Croatia, Slovakia, Slovenia, Estonia, Latvia, Lithuania, Luxembourg, Malta, Cyprus and Greece. All orders shipped via DHL and PostNL with full tracking.

Are prices at Moon Light Distributions inclusive of VAT?

Yes. All prices on moonlightdistributions.com are fully inclusive of VAT and free shipping. There are no hidden charges at checkout. What you see is what you pay.

What is the return policy at Moon Light Distributions?

Under EU consumer law (Directive 2011/83/EU), you have a mandatory 14-day right of withdrawal from the date of delivery. Items must be unused and in original packaging. Email info@moonlightdistributions.com with your order number to initiate a return. Refunds are processed within 14 days.

How long does delivery take at Moon Light Distributions?

Orders are processed within 1-2 business days. Estimated delivery: Netherlands 1-3 days, Belgium 2-4 days, other EU countries 3-7 business days. All orders shipped via DHL and PostNL with full tracking.

Is Moon Light Distributions a registered company?

Yes. Moon Light Distributions is a fully registered Dutch company. KvK number: 96858265. VAT: NL005231859B52. Address: Bolestein 59, 1081 CS Amsterdam, Netherlands. Registered at EUIPO and BOIP. Verified ECOM seller.

Does Moon Light Distributions offer wholesale or B2B pricing?

Yes. Moon Light Distributions is a registered wholesaler and EU distributor. For bulk orders or B2B distribution partnerships contact info@moonlightdistributions.com.

How can I track my Moon Light Distributions order?

Once dispatched you will receive a tracking email from DHL or PostNL. You can also track at moonlightdistributions.com/pages/track-your-order using your order number or tracking code.

What payment methods does Moon Light Distributions accept?

We accept Visa, Mastercard, PayPal, iDEAL (Netherlands), Bancontact (Belgium), Apple Pay and Google Pay. All payments are secured with SSL encryption.

What are my EU consumer rights when shopping at Moon Light Distributions?

As an EU consumer you are fully protected: 14-day right of withdrawal (Directive 2011/83/EU), 2-year legal guarantee on goods (Directive 2019/771), GDPR data protection, VAT-inclusive transparent pricing, and access to the EU Online Dispute Resolution platform at ec.europa.eu/consumers/odr. Moon Light Distributions complies with all applicable EU consumer protection regulations.

Is my personal data safe with Moon Light Distributions?

Yes. Moon Light Distributions is fully GDPR-compliant. We never sell your personal data. All data is stored and processed in accordance with EU data protection law. You can request access, correction, or deletion of your data by emailing info@moonlightdistributions.com.

Does the LED lamp include a light bulb?

No separate bulb is needed. The lamps have a built-in LED module and work straight out of the box.

Is the moonstone jewelry genuine?

Yes, each piece uses natural, ethically sourced 5A grade white moonstone, not glass or synthetic stone.

FAQ

Frequently Asked Questions

Shipping & Orders

Where do you ship from and how long does delivery take?
We ship from our own EU warehouse in the Netherlands. Orders typically arrive within 3–5 working days across the EU.

What is your return policy?
We offer a return window in line with our Refund Policy — see full details on our Refund Policy page.

What payment methods do you accept?
iDEAL, Visa, Mastercard, Bancontact, PayPal, and Apple Pay.

Company & Trust

Is Moon Light Distributions a registered EU company?
Yes. We are registered in the Netherlands (KvK 96858265, VAT NL005231859B52), based in Amsterdam.

How do I contact customer support?
Email info@moonlightdistributions.com or call +31 6 16 83 38 85.

Do you offer wholesale/B2B pricing?
Yes — see our B2B / Wholesale page.

LED Bird Lamps

Does the lamp include a light bulb?
No separate bulb is needed — our LED bird lamps have a built-in LED module and work straight out of the box. Shop the LED Bird Pendant Lamp or the Bird Wall Lamp.

Is it dimmable?
Each lamp offers 3 preset light modes (warm white, neutral white, cool white) rather than continuous dimming.

What ceiling or wall fitting does it use?
The pendant lamp uses a standard E27 ceiling fitting; the wall lamp mounts with an included steel backplate. Both are compatible with standard EU fittings.

Faux Leather Cushion Covers

How do I clean faux leather cushion covers?
Wipe clean with a damp cloth. Do not machine wash or tumble dry. Browse our full luxury faux leather cushion covers collection.

What cushion insert size do I need?
Each cover fits two standard insert sizes — see the specific product page for exact measurements (45×45, 50×50, 55×55, or 60×60 cm).

Is the zipper visible?
No — every cover has a concealed, hidden zipper for a clean, seamless look.

Moonstone Jewelry

Is this genuine moonstone?
Yes — each piece in our moonstone jewelry collection uses natural, ethically sourced 5A grade white moonstone with a genuine blue flash (adularescence), not glass or synthetic stone. Shop the White Moonstone Necklace & Bracelet Set.

Is the chain hypoallergenic?
Yes — the chain and clasp are sterling silver-plated brass, designed to be hypoallergenic and tarnish-resistant.