Where does Moon Light Distributions ship to?

Moon Light Distributions ships free to all 27 EU member states including Netherlands, Belgium, Germany, France, Italy, Spain, Poland, Sweden, Denmark, Finland, Ireland, Portugal, Austria, Czech Republic, Hungary, Romania, Bulgaria, Croatia, Slovakia, Slovenia, Estonia, Latvia, Lithuania, Luxembourg, Malta, Cyprus and Greece. All orders shipped via DHL and PostNL with full tracking.

Are prices at Moon Light Distributions inclusive of VAT?

Yes. All prices on moonlightdistributions.com are fully inclusive of VAT and free shipping. There are no hidden charges at checkout. What you see is what you pay.

What is the return policy at Moon Light Distributions?

Under EU consumer law (Directive 2011/83/EU), you have a mandatory 14-day right of withdrawal from the date of delivery. Items must be unused and in original packaging. Email info@moonlightdistributions.com with your order number to initiate a return. Refunds are processed within 14 days.

How long does delivery take at Moon Light Distributions?

Orders are processed within 1-2 business days. Estimated delivery: Netherlands 1-3 days, Belgium 2-4 days, other EU countries 3-7 business days. All orders shipped via DHL and PostNL with full tracking.

Is Moon Light Distributions a registered company?

Yes. Moon Light Distributions is a fully registered Dutch company. KvK number: 96858265. VAT: NL005231859B52. Address: Bolestein 59, 1081 CS Amsterdam, Netherlands. Registered at EUIPO and BOIP. Verified ECOM seller.

Does Moon Light Distributions offer wholesale or B2B pricing?

Yes. Moon Light Distributions is a registered wholesaler and EU distributor. For bulk orders or B2B distribution partnerships contact info@moonlightdistributions.com.

How can I track my Moon Light Distributions order?

Once dispatched you will receive a tracking email from DHL or PostNL. You can also track at moonlightdistributions.com/pages/track-your-order using your order number or tracking code.

What payment methods does Moon Light Distributions accept?

We accept Visa, Mastercard, PayPal, iDEAL (Netherlands), Bancontact (Belgium), Apple Pay and Google Pay. All payments are secured with SSL encryption.

What are my EU consumer rights when shopping at Moon Light Distributions?

As an EU consumer you are fully protected: 14-day right of withdrawal (Directive 2011/83/EU), 2-year legal guarantee on goods (Directive 2019/771), GDPR data protection, VAT-inclusive transparent pricing, and access to the EU Online Dispute Resolution platform at ec.europa.eu/consumers/odr. Moon Light Distributions complies with all applicable EU consumer protection regulations.

Is my personal data safe with Moon Light Distributions?

Yes. Moon Light Distributions is fully GDPR-compliant. We never sell your personal data. All data is stored and processed in accordance with EU data protection law. You can request access, correction, or deletion of your data by emailing info@moonlightdistributions.com.

Informativa sulle spedizioni

# Shipping Policy
Moon Light Distributions | KvK: 96858265 | Bolestein 59, 1081 CS Amsterdam, Netherlands

Processing Time: Orders are processed within 1 business day (Monday–Friday, excluding Dutch public holidays).

Delivery Times:

Netherlands: 1–3 business days — €5.99
Belgium, Germany, Italy, Spain, France: 3-5 business days — €5.99

Shipping Carriers: We ship via tracked courier. You will receive a tracking number by email once dispatched.

Order Tracking: Track your order via our Track Your Order page at any time.

Damaged or Lost Shipments: If your order arrives damaged or is lost, contact us within 7 days at info@moonlightdistributions.com with your order number and photos. We will arrange a replacement or full refund.

Contact: info@moonlightdistributions.com | +31 6 16 83 38 85 | Mon–Fri 9:00–17:00 CET